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BBB complaint against Godaddy

Complaint Submitted

Your complaint has been submitted and assigned the ID 13201234. For your reference, a copy of your complaint appears below. You will receive an email with further information once your complaint is processed by the BBB.

The complaint is being handled by the dispute center listed below. Please contact them with any questions.

Better Business Bureau (Phoenix, AZ)
1010 E Missouri Ave
Phoenix , AZ 85014-4585
info@bbbcommunity.org
Web: http://bbb.org

Consumer Information
Date Filed:
11/10/2018
Sal:
Mr.
First Name:
Tim
Middle Name:
L
Last Name:
Helmer
Suffix:

Address:

2505 TRANS CANADA HWY E

Kamloops British Columbia V2C4A9
CANADA
Daytime Phone:
3062120232
Evening Phone:

Fax:
2120232
Email:
tim.l.helmer@gmail.com (email)
Business Information
Business ID:
0022000169
Name:
GoDaddy.com, LLC
Address:
14455 N Hayden Rd Ste 226
City:
Scottsdale
State/County:
AZ
Zip/Postal Code:
85260
Business Phone Number:
(480) 505-8800
URL:

This Business was Accredited at the time the Complaint was made.
Complaint Detail / Problem
Complaint Type:
Contract Issues
Problem:
I registered my domain name with canadianwebhosting.com and paid the fee on June 8/2018 and then found out that godaddy.com took control on June 10/2018. This is know as cybersquatting since these people have parked the domain and have it up for sale at around 3500.00 usd. Just visit CANADASMOUNTAINS.COM to see for yourself. I am the creator or the domain in 2001 or 2002 and held it for 17 years. I have sent emails to their legal department as well as ICANN and have not received any response. My hosting providers claim they have done all they can and that I had to authorize the transfer. But I did not. They asked me for a record key and they were not supposed to ask me to disclose this private information. Someone made a mistake in the registration process but I claim my intellectual rights. Class action lawsuits are in order against godaddy. Thank you for your assistance in these matters.
Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
Desired Outcome:
I want them to release my domain canadasmountains.com back to me.

Message to BBB
Thanks for any help you can provide.
Complaint Background

Not all of these questions are required.  Please provide as much information as you have.
1.
Product/Service Purchased:
domain registration
2.
Model Number:

3.
Contract, Account, or Policy #:

4.
Order #:

5.
Purchase Date:
6/8/2018
6.
Date Problem First Occurred:
6/10/2018
Dates you complained to the company/organization
7.
First Date:
6/11/2018
10.
Payment Made:
In Full
11.
Payment Method:
Credit Card
Name of Sales Person
13.
First Name:

15.
Last Name:

17.
Purchase Price:
$15.00
18.
Disputed Amount:
$0.00

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